About Us

CELEBRATING OUR 9th Year Since our opening in Feb. 2002

HEROBUILDERS.COM was started in February of 2002 with one simple action figure of George W Bush. This was actually a figure that I made for myself and had on my desk. As more and more clients and friends came in to my Design Studio and would see this figure everyone would say " hey you should sell that", "put it on the web". Well I finally did after my IT guy was updating services and he said "hey you should put that on the web". So that night we opened a one page site without any images just a simple description and the very next morning we had one single order,,, that is the brief account of how HEROBUILDERS.COM was started.

Since then we have grown and have added more POLITICAL ACTION FIGURES than any other company, we have also added new brand figures HOTBOX, pioneered On Demand Toys semi custom action figures and we fully custom action figures that look like you, custom toys using our rapid prototype systems and much more to come.

I would like to thank every person who has shopped here, large orders or small I appreciate every single order that has come into this company. I also still insist that we make most of the products here in the USA unlike other companies. Once again thank you for everything.

If you are interested in buying Herobuilders.com business or website etc. We appreciate the offers and are flattered that you are interested but please do not contact us, Herobuilders in part or whole is not for sale for any price. Once again thank you for your consideration. For your reference we have been offered $500,000.00 for the name alone, and 1.5 Million for the business and those offers were refused. So if you are going to make an offer use your head and you wallet, come correct and deep or don't come at all.

Shipping Charge Policy
Our shopping cart works on a cost product basis, and charges your order automatically based upon the cost of the order, the higher the cost the higher the shipping charge. We will ship your order the most economic way possible including over night. Sometimes what the shopping cart has charged is more then the actual cost that difference will not be refunded and is not refundable.

Billing Policy
We will charge your credit card when you place your order to ensure your place in shipping as well as determining which orders are valid. Charges to your credit card will appear as " Vicale Corporation"

Return Policy (in-stock product line)
Returns are subject to a 40% restocking and processing charge for merchandise only. Returns not received by 30 days of original ship date are not refundable. Shipping charges are not refundable. If package is returned because of incorrect shipping address or inability to deliver, we will have to bill you for any shipping charges that we may incur.

Custom Action Figure Return Policy

IF we start a custom action figure or custom action figure custom outfit and you just change your mind about the project after we have submitted samples due to the manner of hours and labor required to make your sample we will not refund any payments for your project.

We will charge your credit card 50% upon the start of the project and 50% upon your approval of the sculpt. Due to the manner hours and labor required to create your custom sculpt we will not refund any payments for custom action figures for any reason. If we start your project and finish the sculpts and you are unreachable, we will try Make contact if you do not respond and /or if you decide for any reason that the project is off but we have finished your sculpt we will charge your credit card for the remainder of the funds and we will process your order forward.

Your custom action figure will be shipped USPS from ground to express, whatever is needed for your timeline. I would like to thank you for shopping at the best and most respected and largest Custom Action Figure company in the US.

Custom Action Figure Payment and Return Policy

Starting May 1st 2010 all when placing your order you will get a order form for 50% of the total order, the final 50% of your order will be charged from our main office upon your approval of the sculpt.

Overseas orders will be charged 100% when you start the project and is not refundable once the project starts, you will be involved in the project and asked to approved or advise about the head sculpture.

Super Custom Action Figures will be billed 100% of the order. A Super Custom Action Figure is any custom that also has any article of custom clothing, custom accessory, custom outfit, custom shoe anything is above and beyond what is our standard custom action figure.

Due to the manner hours of labor required to create your custom sculpt we will not refund any payments for custom action figures for any reason. If we start your project and finish the sculpts and you are unreachable, we will try Make contact if you do not respond and /or if you decide for any reason that the project is off but we have finished your sculpt we will charge your credit card for the remainder of the funds and we will process your order forward. Your Custom Products will be shipped USPS from ground to express, whatever is needed for your timeline. We ship worldwide and at this time I would like to thank you for shopping at the best and most respected and largest Custom Products company in the US.

Custom Pez Like candy Holders Return Policy

We will charge your credit card 100% upon the start of the project. Due to the manner hours of labor required to create your custom sculpt we will not refund any payments for custom Pez like candy holder for any reason. If we start your project and you are unreachable, we will try , e-mail you and if you decide for any reason that the project is off but we have finished your sculpt we will charge your credit card for the remainder of the money and we will process your order forward.

Custom Action Figure or Production Development of a product or Product line and product orders

We require 50% to start your project 25% upon completion of the prototype and 25% + shipping before we ship. If you at anytime during the process stop your project whatever funds are paid are NOT REFUNDABLE. Due to the manner hours of labor required to create your custom we cannot refund any payments.

On-Demand Action Figure Return Policy

Due to the fact that this is a semi-customized product made for you based on an exact replication from the website, we will not refund any payments for an on-demand action figure that you design.

All Hero and Villain Figures are exclusively offered by Herobuilders.com ONLY. All action figure heads are hand molded and painted in the USA

Customer Service TEL: 203.888.0147 Herobuilders.com 198 GoodHill Road, Oxford, CT 06478

Press & Media

We have corporate info & hi-res photos available via our FTP site. http://www.vicale.com/images/

Or you can Email us at sales@herobuilders.com for more press release material.

Although inspired in part by today's heroes and villains,

our figures are fictional and do not depict any actual persons.
Herobuilders.com is not associated wholly or in part with anything or anyone ever !